The following policies are in place to ensure that all clients receive the most effective, on time and complete treatment possible.
Appointments: To ensure that our service providers are on time we require you to be on time. If you arrive more than 10 minutes late for any appointment it will be rescheduled.
Cancellation: We require 24 hours notice for any changes or cancellation of your appointment as this time is booked especially for you. Our treatment providers time as well as yours is valuable. If you have an appointment booked and are unable to attend your time could be filled with another client. Failure to give propre notice will result in a no show fee being applied to your account.
Payment: Payment for your treatment is due in full day of service. If you are purchasing a package all packages must be paid in full upfront at your first visit.
Cell Phones: Please turn your cell phone off prior to entering the treatment room as it is distracting to both you and your treatment provider.
Children: When booking your appointment ensure that you have childcare. With the use of lasers and the nature of treatments we cannot have children in the treatment room.
No Show: At the time of your appointment if you are a no show there will be a $75.00 fee which must be paid before any additional appointments will be made or rescheduled. *This fee applies to anyone who does not give a full 24 hours notice as per our cancellation policy. You may be required to hold future appointments with a credit card.
Refunds: No refunds or exchanges on any skin care products, except Dermalogica Products. No refunds on treatments or treatment packages.